Contact
Email support@pullcue.com for help with PullCue, purchase access, refunds, or privacy requests. PullCue is operated by Jason Ramirez, sole proprietor. We do not promise round-the-clock support or a fixed response time.
What to include
For purchase issues, include the purchase email, approximate date, and receipt reference if available. For app issues, include your browser/device type, the page where it happened, the steps you took, and the visible error message. Share only the minimum information needed. Do not email full payment card details, passwords, API keys, recovery links, or your entire collection. Redact private details from screenshots.
Try these steps
If Pro is missing, open Restore Pro and use the purchase email. Check junk mail and request a new link if the latest link is older than 15 minutes. A recovery link restores the purchase, not local collection data. Keep a manual archive before clearing site data or changing browsers.
If the collection reports that another copy is open, close other PullCue tabs and use Try Opening Collection Again. Avoid clearing browser storage to fix this message. If checkout was canceled, your saved collection is unchanged. If payment succeeded but access failed, contact support with the receipt instead of paying again.
Scope
Support covers the delivered PullCue features and purchase/recovery problems. We cannot recover device data that was erased without an archive, guarantee catalog availability, authenticate or grade a physical comic, or provide market valuations. Refund requests follow the Billing and Refunds page. Privacy requests follow the Privacy Policy.